The document outlines the responsibilities, qualifications, and expectations for an individual employed to interact with customers regarding their natural gas service. It specifies the tasks involved in handling inquiries, resolving complaints, scheduling service appointments, and promoting company products and services. For example, the document may detail the requirement to explain billing procedures or troubleshoot minor appliance issues over the phone.
This document serves as a crucial tool for both the employer and potential employees. It provides a clear understanding of the role’s scope, enabling effective recruitment and performance management. Historically, such outlines have evolved alongside changes in customer service methodologies and technological advancements within the gas utility industry, reflecting a growing emphasis on customer satisfaction and efficiency.
